Shipping & Delivery
Effective Date: July 27, 2026
At Better Than Great ("BTG," "we," "our," or "us"), we are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping & Delivery Policy to understand how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
During product launches, promotional events, or holiday seasons, processing times may be slightly longer due to increased order volume.
Shipping Time
Once your order has been processed, shipping times will vary depending on your delivery location and the shipping method selected during checkout.
Estimated delivery times are provided at checkout and should be considered estimates only. Actual delivery times may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details.
Tracking information may take up to 24 hours to become active after your package has been dispatched.
Shipping Rates
Shipping charges are calculated during checkout based on your shipping address, selected shipping method, and order value.
From time to time, Better Than Great may offer free shipping promotions on qualifying orders. Any applicable terms will be displayed during checkout.
Delivery Delays
While we work with reliable shipping partners, occasional delays may occur due to circumstances outside our control, including severe weather, carrier disruptions, customs processing, or high shipping volumes.
Better Than Great is not responsible for delays once a package has been handed over to the shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout.
If an incorrect or incomplete address is provided, your order may be delayed, returned, or undeliverable. Any additional shipping charges resulting from an incorrect address may be the responsibility of the customer.
If you notice an error after placing your order, please contact us immediately. While we will do our best to update the information before shipment, we cannot guarantee changes once an order has entered processing.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible.
If the package was damaged during transit, we recommend keeping all original packaging and taking photos of both the packaging and the damaged items to help us investigate the issue with the shipping carrier.
We will work with you to resolve the matter as quickly as possible.
International Shipping
International shipping availability may vary depending on your location.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities. These charges are not included in the product or shipping prices unless otherwise stated.
Delivery times for international orders may vary depending on customs processing and local postal services.
Order Changes & Cancellations
Orders are processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately after placing it.
Once an order has been processed or shipped, we may not be able to make changes or cancel the order.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Better Than Great
5473 Blair Rd Ste 100 PMB 325276
Dallas, TX 75231-4227
Email: Betterthngreat@gmail.com