Returns & Refunds Policy

Effective Date: July 27, 2026

At Better Than Great ("BTG," "we," "our," or "us"), we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our Returns & Refunds Policy before requesting a return.

Return Eligibility

We accept returns within 30 days of the date your order is delivered.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be returned in their original condition.
  • Include all original tags and packaging.
  • Not show signs of wear, damage, stains, odors, or alterations.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Final sale or clearance items.
  • Gift cards.
  • Items marked as non-returnable at the time of purchase.
  • Products that have been worn, washed, or altered.

How to Start a Return

To initiate a return, please contact our customer support team with your order number and the reason for your return.

Once your request is approved, you will receive instructions on how to return your item.

Items sent back without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

We recommend using a trackable shipping service, as Better Than Great is not responsible for returns lost during transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved, your refund will be processed to your original payment method within 3–5 business days.

Depending on your financial institution, it may take additional time for the refund to appear in your account.

Original shipping charges are non-refundable, except where required by law or if the return is due to an error on our part.

Exchanges

If you received the wrong item, a damaged product, or a defective item, please contact us as soon as possible.

We will gladly assist you with a replacement or exchange, subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the item and its packaging.

We will review your request and work to provide an appropriate resolution as quickly as possible.

Order Cancellations

Orders may only be canceled before they have been processed for shipment.

Once an order has entered processing or has been shipped, it cannot be canceled. In such cases, you may request a return after receiving your order if it meets our return eligibility requirements.

Contact Us

If you have any questions about our Returns & Refunds Policy or need assistance with a return, please contact us.

Better Than Great

5473 Blair Rd Ste 100 PMB 325276

Dallas, TX 75231-4227

Email: Betterthngreat@gmail.com